Privacy Policy

PRIVACY & SECURITY

This Privacy & Security Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from CommonGroundKauai.com (the “Site”).

This privacy and security policy covers the use of the web site located at https://www.CommonGroundKauai.com and the services provided by Common Ground Kauai ("Common Ground"), including how it treats personal information that Common Ground collects and receives. Pursuant to Common Ground’s Terms of Use, you must be 18 years and older to use this site or have permission from a legal guardian. Therefore, this policy makes no provision for individuals under 18 years old. This policy does not apply to the practices of third parties that Common Ground does not own or control, or individuals that Common Ground does not employ or manage. This policy is effective on 12/17/ 2020.

 

Personal Information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

(a)    “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

(b)   “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

(c)   “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal, Google Pay, and other payment provider), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy & Security Policy, we are talking about User Information, Device Information and Order Information.

USER INFORMATION

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Common Ground service. This may include your username, email address, phone number, birth date, street address, and country.

Some of the personal data we will ask you to provide is required in order to create your account. You may also have the option to provide us with additional personal data in order to make your account more personalized.

USAGE DATA

This is the personal data that is collected about you when you’re accessing and/or using the Common Ground service, including:

Information about your interactions with the Common Ground service such as your search queries (including the date and time of any requests you make), purchase history, and your product browsing history. It can also be inferences drawn about your interests and preferences based on your usage of the Common Ground service.

Certain technical data, which may include:

· URL information;

· Online identifiers including cookie data and IP addresses;

· Information about the types of devices you are using such as network connection type (e.g. wifi, 3G, LTE), provider, network and device performance, browser type, language, and operating system;

· Your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to monitor for unusual/suspicious account activity, and deliver personalized content and advertising to you.

 

Payment & Purchase data

We may collect certain personal data if you make a purchase through the Common Ground service. The exact personal data collected will vary depending on the payment method (e.g. credit card or PayPal) but will include information such as:

·        Name;

·        Date of birth;

·        Credit or debit card type, expiration date, and certain digits of your card number;

·        Postal code;

·        Mailing address;

·        Mobile phone number; and

·        Details of your purchase and payment history.

 

What we use your personal information for:

·        To provide and personalize the Common Ground service.

·        To understand, diagnose, troubleshoot, and fix issues for the Common Ground service.

·        To evaluate and develop new features, technologies, and improvements to the Common Ground service.

·        To comply with legal obligations and law enforcement requests.

·        To conduct business planning, reporting, and forecasting.

·        To process your payment.

·        To detect fraud, including fraudulent payments and fraudulent use of the Common Ground service.

·        To conduct research, contests, surveys, and sweepstakes.

 

Requesting, Editing, and Deleting Account and Personal Information

You can change your Common Ground Account Information at any time. Common Ground may send you certain communications relating to the Common Ground service, such as service announcements and administrative messages that are considered part of your Common Ground account. You can delete your Common Ground account by emailing hello@commongroundkauai.com. Please note that your identification, billing and contact information may remain in Common Ground’s records for some period.

Common Ground limits access to personal information about you to employees who Common Ground believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Common Ground Account Information is password-protected.

If your personally identifiable information changes you may correct or update it by making the change on your Common Ground account page. You may delete or deactivate your account by emailing Customer Support at hello@commongroundkauai.com. Common Ground will respond to your request within 10-20 business days.

 

COOKIES

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to take full advantage of the Common Ground service. Common Ground uses its own cookies for a number of purposes, including to: Access your information when you "sign in"; keep track of preferences you specify while you are using Common Ground’s services; display local product offerings; estimate and report Common Ground’s total audience size and traffic; conduct research to improve Common Ground’s content and services. Common Ground cookies do not collect personal information, and Common Ground does not combine information collected through cookies with other personal information to tell us who you are or what your username or email address is.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

(a)   Communicate with you; Screen our orders for potential risk or fraud; and

(b)   When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Service Announcements

Common Ground will send you a welcome email when you sign up for Common Ground’s services. Common Ground will send you service announcements on occasions when it is necessary to do so.

You may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing hello@commongroundkauai.com from the email address you signed up with.

Administrative Messages

Common Ground may periodically email you with administrative messages. Common Ground will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information Common Ground collects from other companies and used to improve and personalize services, content and advertising. If you don't wish to receive administrative messages or participate in these programs, simply opt-out by emailing hello@commongroundkauai.com.

Newsletter emails

Common Ground users are offered subscriptions to Common Ground email newsletters. To opt-in, Common Ground will ask for your email address. This email address will only be used for this feature. You may change your subscription or unsubscribe at any time by following the instructions contained in the email.

Friend sharing feature

"Share with a Friend" allows members to share information about a seller or a specific item listed on Common Ground by sending a personalized email message. If you choose to use Common Ground’s "Share with a Friend" feature, Common Ground will ask for the information needed to send the message, such as your friend's email address. Common Ground will then automatically send your friend an email, inviting your friend to visit the site. Common Ground does not store "Share with a Friend" information on our servers.

Password

Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Common Ground of any unauthorized use of your password or any breach of security. You also agree that Common Ground cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.

Account Information

You must keep your account information up-to-date and accurate at all times, including a valid email address.

Account Transfer

You may not transfer or sell your Common Ground account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.

Third Parties

Common Ground employs other companies and people to perform tasks on our behalf and needs to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes, analyzing data, providing marketing assistance and providing customer service.

Common Ground will not rent, sell, or share personal information about you with non-affiliated parties except as specified in this Privacy & Security Policy to provide products or services you have requested or when Common Ground has your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Common Ground’s Terms of Use, as specified in this Privacy & Security Policy or as otherwise required by law. In some cases, Common Ground may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Common Ground will transfer information about you if Common Ground is acquired by or merged with another company. In this event, Common Ground will notify you by email or by putting a prominent notice on the Common Ground web site before information about you is transferred and becomes subject to a different privacy policy.

Except as otherwise expressly included in this Privacy & Security Policy, this document addresses only the use and disclosure of information Common Ground collects from you. If you disclose your information to others, whether they are buyers or sellers on Common Ground or throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Common Ground does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Common Ground is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Common Ground site. Common Ground encourages you to ask questions before you disclose your personal information to others.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Authentication partners: If you register for or log into our services using third party credentials (e.g. Facebook), we will import your information from such third party to help create your account with us.

 

Technical service partners: We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, state), to enable us to provide the Common Ground service, content, and features.

 

Payment partners: If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you’ve purchased.

 

Advertisers and other advertising partners: We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.

 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Choice/opt out

If you don't wish to receive administrative messages or participate in these programs, simply opt-out by emailing hello@commongroundkauai.com.

You can opt out of targeted advertising by:

   FACEBOOK -https://www.facebook.com/settings/?tab=ads

   GOOGLE -https://www.google.com/settings/ads/anonymous

   BING -https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Security

The security of your personal information is important to us. Your Common Ground account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. When you enter sensitive information (such as credit card number) for registration Common Ground encrypts that information using Transport Layer Security technology (TLS). Common Ground follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Common Ground receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Common Ground strives to use commercially acceptable means to protect your personal information, Common Ground cannot guarantee its absolute security. If you have any questions about security on Common Ground’s Web site, you can email Common Ground at hello@commongroundkauai.com.

 

We may update this privacy and security policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@commongroundkauai.com or by mail using the details provided:

Common Ground Kauai

4900 Kuawa Road

Kilauea, Hawaii, USA  96754


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